Access Bank Plc, in partnership with the Gates Foundation, and MicroSave Consulting, empowers 50,000 female Cash In and Cash Out (CICO) agents across Nigeria through a new financial inclusion initiative.
The initiative, titled Scaling Female Agent Networks in Nigeria, aims to increase women’s participation in the agency banking space by providing them with training, financial support, and digital tools to serve their communities.
The programme will run for three years, with a focus on rural and underserved areas, especially in Northern and Central Nigeria.
The partnership was announced during a press briefing held in Lagos on Thursday, with stakeholders emphasising the role of female agents in deepening financial inclusion.
Speaking at the event, Akshat Pathak, Associate Partner at MSC, said, “Agent networks are critical to improving financial inclusion in any country. Female agents, in particular, play a vital role in empowering female consumers. Research from Bangladesh, India and Ethiopia has shown that women feel more confident interacting with female representatives—not just for transactions, but also for financial advice.”
He explained that the programme will not only help train and empower female agents, but also provide data on their operations, which will be used to improve policy and market solutions.
Also, Robert Giles, Access Bank’s Senior Retail Advisor, noted the bank’s commitment to sustainable banking and long-term impact.
Giles said, “All of the projects that we do are here for the long term. We practice sustainable banking principles, and our intention is to deliver better outcomes for our agents, who are our customers.”
Giles added that the rise of agency banking has enabled many Nigerians, particularly women, to participate in financial services without relying on traditional bank branches. “People prefer to be supported by agents rather than visiting a bank branch, as it saves time and allows them to continue their business activities,” he said.
In her remarks, Chizoba Iheme, the Group Head of Agency Banking and Financial Inclusion at Access Bank, said the bank would be supporting the agents with loans and training. “We aim to impact 50,000 female CICO agents by empowering them to perform more transactions and gathering gender-disaggregated data to understand their behavior,” she said.
According to her, Access Bank’s journey in supporting women began as early as 2013 through the Beta Proposition, and the bank has maintained over 70 per cent female participation in its current Beta Friends workforce.
The meeting also revealed that the project is being designed to address barriers such as energy constraints in rural areas. “While Nigeria is working towards nationwide electrification, we have partnered with a credible solar company in the interim to support agents in off-grid communities,” Chizoba said.
The Gates Foundation, which is funding the project, is expected to play an advisory and monitoring role to ensure proper execution and long-term success of the initiative.
