Customers of Guaranty Trust Bank have expressed their frustrations following the bank’s ongoing transition to a ‘new and robust core’ banking application system.
The transition, which began on the 11th of October, and was to be completed on the 14th of October, has taken a little longer than planned by the financial institution.
The development has crippled some businesses and thrown customers into frustration as many could not access their funds either through the digital banking services or the banking halls.
While announcing commencement of the exercise on the 10th of October, the bank explained that the migration of its core banking application system to a new one, would cause a temporary disruption in banking services.
GTBank said during this period its customers would “Still be able to perform limited transactions via GTBank’s digital channels, including transfers, bill payments, and airtime/data purchases, while other services would be unavailable.”
But contrary to the promise, the transition was not completed as scheduled.
On Monday afternoon, the bank in another statement, told its customers that, “All banking channels, including our branches originally scheduled to reopen at 9:00 am will now open at 12.00 noon today.”
Later in the evening, the commercial bank announced that “We have successfully transitioned. All our branches are now open till 6pm to serve you.
“We thank you for your understanding during this transition; your continued trust means everything to us,” the bank added.
However, despite the announcement, the disruptions in the GTBank services persisted until the 15th of October as customers took to social media platforms to call out the banking giant.
In a message sent to customers on Wednesday 16th October, the bank announced that its digital banking channels and branches were now fully operational, marking the completion of the upgrade.
“We are at work fine-tuning and optimising our new systems to ensure that the quality of your service experience with us is significantly enhanced,” the message stated.
