Air Peace has launched a Customer Experience Representative (CXR) initiative across its domestic network, which will help elevate service delivery.
According to Air Peace, the CXRs are specially trained individuals who will serve as dedicated travel chaperones for business class passengers and loyalty programme members across all domestic stations.
The representatives will provide hands-on, personalised assistance from the moment of booking to the final destination and will be the passengers’ go-to support by guiding them on travel procedures before flight departures, receiving and supporting passengers in navigating the check-in and boarding processes at the airport, communicating updates or changes to passengers’ itineraries, attending to their concerns, and escalating matters when necessary to resolve issues swiftly.
Air Peace said: “The new service complements a growing suite of travel support innovations we have introduced over the past few years. From flexible payment options through ‘Pay Small Small’ for flight tickets, to travel insurance packages, and hospitality and mobility partnerships that ease door-to-door connections. We continue to lead in curating holistic travel experiences for the Nigerian flying public.”
