The management of Air Peace Limited has been summoned by the Federal Competition and Consumer Protection Commission (FCCPC) over multiple complaints of non-refund of ticket fares by passengers, even in cases where the airline cancelled its scheduled flights.
In a formal notice dated June 13, 2025, the Commission ordered the airline to appear before it at its Abuja headquarters on Monday, June 23, 2025, to address the growing public outcry and allegations of consumer rights violations.
A statement by Ondaje Ijagwu, the Director of Corporate Affairs, disclosed the directive on Monday in Abuja.
Ijagwu said the airline actions violate Sections 130(1)(a) and (b), and 130(2)(b) of the Federal Competition and Consumer Protection Act 2018, which guarantee consumers the right to prompt refunds when bookings or reservations are not honoured due to a service provider’s failure.
He said the summons are issued pursuant to Sections 32 and 33 of the Federal Competition and Consumer Protection Act 2018, mandating Air Peace to provide specific documentary evidence.
These include a complaint log of refund-related issues over the last 12 months, records of all processed refunds to date, a list of all cancelled flights on all routes within the same period, and measures taken to alleviate hardship caused to affected passengers.
The statement read, “The Federal Competition and Consumer Protection Commission has summoned the management of Air Peace Limited over a deluge of consumer complaints from across the country relating to the non-refund of ticket fares, even in instances where the airline had cancelled its flight operations.
“These actions potentially contravene Sections 130(1)(a) and (b), and 130(2)(b) of the Federal Competition and Consumer Protection Act 2018, which expressly guarantee consumers the right to timely refunds where advance bookings, reservations, or orders are unfulfilled due to service-provider’s failure. This provision enshrines the principle of fair dealing and safeguards consumers against unfair, unjust, or unreasonable practices by service providers.
“In a formal summons dated June 13, 2025, the Commission, invoking Sections 32 and 33 of the Federal Competition and Consumer Protection Act 2018, requires Air Peace to appear before the Commission at its Abuja Headquarters on Monday, June 23, 2025.
“Specifically, Section 33(3) of the FCCPA mandates compliance and failure attracts severe sanctions including fines or imprisonment.”
